Vaga Servisu - IRD Support Coordinator – Palladium in Timor-Leste

IRD Support Coordinator – Timor Leste

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About Pacific Labour Mobility Support Program    

The Pacific Australia Labour Mobility (PALM) scheme is a signature initiative for the Australian Government that enables workers from 9 Pacific Island Countries (PICs) and Timor- Leste to work in priority sectors in Australia. The Pacific Labour Mobility Support Program’s (PLMSP) role is to provide the Department of Foreign Affairs and Trade (DFAT) and governments in 9 PICs and Timor-Leste with support to enable workers to access PALM scheme in inclusive ways that maximise the benefits for the workers and national economies while minimising risks from labour mobility participation. Palladium is contracted to deliver PLMSP on behalf of DFAT.  

Timor-Leste Scale Up

Prime Minister Anthony Albanese and Timor-Leste Prime Minister Xanana Gusmão released a joint statement on 21 December 2024 announcing bilateral funding of nearly A$50m (A$48.6m) for the Timor-Leste-Australia Labour Mobility and Skills Partnership, to equip Timorese workers with job-ready skills and provide them with more employment opportunities. The Partnership will help contribute to long term economic growth for Timor Leste and will assist the country to achieve its target of 10,000 workers in the PALM scheme by 2027-28.

This Opportunity  

The IRD Coordinator will be responsible for supporting both SEFOPE and the PLMSP IRD Team in developing content and systems to improve the IRD Communication to Users and Stakeholders. Their primary role is to ensure smooth daily operations, identify key communication requirements including development of training materials, in-system action prompts, release communication and new feature documentation as well as working with the Product and Engineering team to plan and review sprints, identify bugs and contribute to new features.

This is a fixed term opportunity required to end of June 2027.

Responsibilities

• Serve as a primary day‑to‑day contact for in‑country IRD Coordinators, providing ongoing guidance and support.
• Identify training needs and develop onboarding materials, user manuals and WalkMe training assets for IRD users across Dili and Municipal offices.
• Manage and resolve service desk tickets efficiently, acting as the first line of technical and operational support.
• Liaise with Integration Management and Product Management teams to communicate updates, resolve issues and support smooth collaboration.
• Contribute to updating SOPs, policies and processes to ensure alignment with evolving IRD system functionalities.
• Maintain high levels of IRD system compliance by conducting regular audits, monitoring data quality and providing feedback to users.
• Work closely with SEFOPE IRD staff to ensure accurate, high‑quality data across Dili‑based and Municipal offices.
• Build and maintain professional, respectful relationships with colleagues and stakeholders, fostering effective communication and collaboration.

We are seeking an individual who:  

• Minimum 3 years’ experience in data coordination, system support or a related technical support role.
• Excellent communication skills, with the ability to clearly explain technical concepts to non‑technical users.
• Experience developing and delivering training materials, workshops or one‑on‑one coaching sessions.
• Strong interpersonal skills with experience working collaboratively with government departments and diverse stakeholder groups.
• Proficiency with digital tools and technology platforms, including service desk systems and online knowledge bases.
• Strong organisational skills and the ability to prioritise multiple tasks, work under pressure and manage competing deadlines.
• High levels of initiative and self‑motivation, with the ability to work independently and adapt to evolving program needs.
• Flexibility to undertake additional duties outside the original scope when required to support program success.

We are committed to building a diverse, geographically dispersed workforce to maximize our support. We encourage applications from candidates from Pacific Island countries, Timor-Leste, and across Australia. You must have valid Australian or country specific work rights to be considered for this position - visa sponsorship is not available.  

We strongly encourage people with disability to apply. Disclosing about your disability will not negatively affect your application. Please tell us as much as you feel comfortable for us to work with you about the appropriate adjustments that you might need. If you would like further information or assistance with this, please contact recruitment@plmsp.com.au

How to Apply 

To apply visit https://thepalladiumgroup.com/careers 

Please submit your application online, including your CV and brief cover letter, outlining your suitability in line with the requirements of the position. 

Please note the recruitment process can take between 6 – 8 weeks from close of advertisement for the full process to be completed.

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About Palladium  

Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, and, most importantly, people's lives.   

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.   

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.  

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.