Vaga Servisu - Program Quality Manager - World Vision Timor-Leste

Program Quality Manager, World Vision Timor-Leste

Locations : Dili, Timor-Leste
Time type : Full time

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

International Assignment - Fixed Term (Fixed Term)

Job Description:

World Vision is a global relief, development, and advocacy organization dedicated to working with children, families, and communities to overcome poverty and injustice. Inspired by our Christian values, we work with the world’s most vulnerable people, regardless of religion, race, ethnicity, or gender. World Vision Timor-Leste began its first project in Aileu municipality in 1995 and opened its national office in Dili in 1999. Today, we have three Area Programs implementing projects in four municipalities: Aileu, Baucau, Bobonaro, and Covalima.

Our mission is ‘Healthy children for strong communities’. We recognize that children’s health is holistic in nature and includes their physical, mental, intellectual, and social well-being. We aim to empower Timorese children to transform their lives, in partnership with their families and communities.


World Vision Timor-Leste (WVTL) is a fully-grant funded Field Office (FO) and the purpose of this position is to provide overall leadership and management of the Program Quality Department. This includes: 

Leadership in acquiring resources (grants and private funds) and ensuring that grant opportunities align with WVTL’s strategy.

The Leadership of technical sector teams (Health and Nutrition, Agriculture & Livelihoods, Economic Development, Faith and Development, Gender, and Child Protection) whereby projects contribute to a portfolio of programming aligned with strategic objectives.

Leadership in the monitoring, evaluation, and learning of WVTL programs to ensure the office is continually improving and sharing best practices within the development community.

This position will ensure that all projects and programs achieve the greatest impact on the well-being of children. This will also help WV and its partners in Timor Leste to achieve their objectives so that World Vision is seen as a partner of choice for Support Offices and Donor Agencies. The Program Quality Manager is a member of the WVTL Senior Management Team and plays a central role in the design and implementation of country strategy and business planning. As a member of the Senior Management Team, the position holder will work closely with National Director, Operations, P&C, and Finance to review strategic intent and grant priorities.

1.   Strategy, Innovation, Planning, and Alignment

  • Provide leadership in the development of FO strategy including the FO annual business plan,
  • Provide leadership to set the key technical sector priorities for WVTL (including local innovation) and development of annual implementation plans for the Program Quality team.
  • Ensure the Program Quality team and Operations team are meeting regularly to conduct joint planning exercises and address any coordination problems.
  • Ensure Timor-Leste national and district situation analysis data is available and updated on a regular basis.
  • Ensure alignment of WVTL with WVI strategic goals and priorities. This includes leadership in the development, contextualization, implementation, and evaluation of WVI project models.

2.   Accountability and Evidence-Based Programs

  • Ensure that all WVTL’s interventions have a strong evidence base and that all activities are in line with WV partnership and humanitarian industry global standards  
  • Lead the development of the WVTL’s annual impact report. 
  • Lead the coordination and review of major program quality documents including annual reports, assessments, and evaluations to ensure documents meet donor and international best practice quality standards.
  • Maintain a good understanding of poverty and development in Timor Leste; strengthen the technical team to seek emerging successes, learning of best practices, and build partnerships to improve the quality of implementation
  • Ensure strong monitoring and evaluation systems are in place and all documentation is stored according to WVI standards.
  • Communicate and share data and key strategic information with WVTL SMT to support in decision-making. 
  • Ensure WVTL’s accountability system is accurately recording feedback and responding to critical priorities.

Resource Acquisition 

  • Provide leadership in managing the grant acquisition team, including assessment of opportunities (go/no-go decisions).
  • Gather intelligence on grant opportunities and develop relationships with counterparts in Support Offices, the Regional Office, and local stakeholders (e.g. UN agencies, multi-lateral institutions, and embassies). 
  • Work together with the Operations and Finance Department to ensure budgets are competitively costed within donor requirements.
  • Act as the primary liaison for WVTL’s relationships with Support Offices in relation to all projects. Ensure effective collaboration and regular communication with Support Offices and coordinate major donor visits to WVTL project sites. 
  • Support the Program Quality technical team to build relationships with technical working groups to ensure better alignment with donor priorities and funding opportunities. 
  • Ensure proposals include innovative stretch elements that increase competitiveness.

4.   Capacity Building

  • Build capacity of direct report staff, Project Managers, and AP Managers through coaching, honest and timely feedback, and field monitoring. 
  • Promote action learning in the Program Quality team through regular quarterly meetings. 
  • Provide technical support to the Operations and AP teams to build capacity in the proposal and report writing.
  • Oversee the development of appropriate capacity-building plans for technical specialists.
  • In coordination with the People and Culture department, develop a workforce plan to ensure the Program Quality department has the right number of staff and technical skills to meet the organizational demands. Ensure all direct report staff, Project Managers, and AP Managers are equipped to coach their team members with honest, respectful, and timely feedback. 

5. Networking and Coordination

  • Actively network, build relationships, and strengthen the reputation and positioning of World Vision with key development partners through regular meetings and other engagement activities.
  • Act as the primary liaison for WVTL’s relationships with Support Offices and Donors in relation to all grant projects. Ensure effective collaboration and regular communication with them. 
  • Assist the technical teams to be able to contribute to or review the Government of TL national policies.
  • Develop mutually supportive relationships with other departments and staff in WVTL and actively work with them in order to facilitate effective management, administration, and good teamwork culture. 
  • Participate in relevant regional and international networks, working groups, workshops, and meetings. Contribute to those forums with WVTL’s experiences, perspectives, learnings, and best practices. 
  • Develop partnerships with key development actors in Timor-Leste, including local NGOs, faith-based organizations, and Government of Timor-Leste ministries/departments
  • Maintain strong relationships with SAPO regional teams, ensuring WVTL is up to date with the latest WVI guidance.

6. Management and Leadership

  • Facilitate a supportive environment for the spiritual formation of staff, and the understanding of WV’s Vision, Mission, and Core Values.
  • Manage all direct report staff, including staff recruitment, orientation, ongoing management support, quarterly coaching, annual performance planning, and appraisal.  
  • Spend at least 20% of the time in the field to visit APs, projects, communities, and target villages. 
  • As a member of WVTL’s Management Team, participate and positively contribute to wider organizational decisions and policies.   Attend and contribute to the Management Team meetings, and represent the Management Team in other forums and venues in WVTL.
  • Meet with the National Director regularly for support and updates, and for quarterly coaching and annual performance appraisal reviews.  Plan and seek support for continued personal, professional, and spiritual development. Undertake other duties as reasonably assigned by the National Director.
  • In times of emergency, provide technical support to disaster responses as directed by line management.

Minimum Qualification, Skills, and Experience required:

  • Bachelor’s Degree in Development Studies, Business Administration, or a technical field (e.g., Public Health, Economic Development, WASH).
  • Master’s Degree/post-graduate study in international development or related.
  • 5- 7 years experience in successful proposal writing, funding acquisition, and donor relations.
  • At least 5 years experience in program or project design, and report writing. 
  • Excellent written and oral English communication skills.
  • Knowledge of program development and design, resource acquisition, major donors and multi-laterals, and donor relations.
  • Strong planning, organizational, and management skills and ability to prioritize and handle multiple tasks.
  • Demonstrated ability to work with autonomy, whilst leading a team to deliver high-quality team products. 
  • Strong relational skills, especially in a cross-cultural environment.
  • Good understanding of child-focused development and community development. 
  • Proven track record of effective contribution to senior leadership groups.  
  • Proven track record of growing grant portfolio in at least two offices
  • Sound understanding of World Vision partnership
  • Experience working in Timor-Leste or other small island developing states.
  • Must be comfortable working in an office environment with basic facilities and power outages.
  • Must be comfortable traveling to rural areas on basic reading and walking to/spending time in remote communities.

All employment types are conditioned upon the successful completion of all applicable background checks, including criminal records where possible"


Candidates fulfilling the criteria mentioned above may submit their updated ‘Curriculum Vitae (CV) with Cover Letter’ by 27 January 2023 before 17:00 hours.

World Vision Timor-Leste is committed to diversity and inclusion within its workforce, and encourage candidates of diverse background, women and differently-abled, to apply. Only short-listed candidates will be called for the subsequent selection procedure.

Applicant Types Accepted:

Local and International Applicants (IA's) Accepted

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