Vaga Servisu - Car Rental Reservation Officer - MSAL Biowize Lda Car Rental and Amores Car Rental

𝐉𝐨𝐛 𝐓𝐢𝐭𝐭𝐥𝐞: 𝐂𝐚𝐫 𝐑𝐞𝐧𝐭𝐚𝐥 𝐑𝐞𝐬𝐞𝐫𝐯𝐚𝐭𝐢𝐨𝐧 𝐎𝐟𝐟𝐢𝐜𝐞𝐫 (𝐝𝐨 𝐃𝐫𝐢𝐯𝐞𝐫 𝐫𝐨𝐥𝐞 𝐢𝐟 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐞𝐝)

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: 𝐌𝐒𝐀𝐋 𝐁𝐢𝐨𝐰𝐢𝐳𝐞 𝐋𝐝𝐚 𝐂𝐚𝐫 𝐑𝐞𝐧𝐭𝐚𝐥 𝐚𝐧𝐝 𝐀𝐦𝐨𝐫𝐞𝐬 𝐂𝐚𝐫 𝐑𝐞𝐧𝐭𝐚𝐥.

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐃𝐢𝐥𝐢, 𝐓𝐢𝐦𝐨𝐫 - 𝐋𝐞𝐬𝐭𝐞

𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: 𝐅𝐮𝐥𝐥-𝐓𝐢𝐦𝐞

𝐉𝐨𝐛 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

We are seeking an organized, detail-oriented Driver and Car Rental Reservation officer to serve as the primary point of contact for our booking operations. You will handle inbound inquiries, manage rental bookings, explain contract terms, and resolve client requests to ensure a seamless vehicle booking experience

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

• Booking Management: Process new vehicle reservations, modifications, and cancellations accurately within our software.
• Customer Inquiry Resolution: Respond promptly to customer questions regarding vehicle availability, rates, and fleet choices via phone, email, and chat.
• Contract Clarification: Clearly communicate rental terms, insurance coverage rules, fuel policies, and payment criteria to renters.
• Upselling & Promotions: Maximize revenue by recommending vehicle upgrades, extended protections, or seasonal promotions.
• Data Verification: Verify customer identities, driving credentials, and credit card details for security compliance.
• Fleet Coordination: Coordinate with the garage and driver teams to confirm that booked vehicles are ready for client hand-off.
• Do the inspection before clients pick up and inspect the car when clients return the car.
• Be able to pick and drop off the clients to or from the airport or other locations as requested.
• Be able to pick up and drop off clients to or from the airport or other locations as requested.
• Promote rentals on social media (marketing)

Extra:

• Independent Male or female Candidate who can suit the role.
• Valid Driving License with Experience driving automatic car and Manual
• Be able to come to office after working hours, overtime, if required.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 & 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬

• Educational Background: High school diploma or equivalent; an associate degree in hospitality or business is a plus.
• Relevant Experience: 1+ years in customer service, hospitality reservations, call centers, or front-desk operations.
• Software Tech Literacy: Proficiency with basic computer systems or specific reservation platforms.
• Communication Skills: Exceptional verbal and written English communication skills with a pleasant telephone presence. Highly Important.
• Problem-Solving Skills: Calm demeanor with the ability to handle difficult client situations or book conflicts smoothly.
• Schedule Flexibility: Willingness to work flexible shifts, including weekends and holidays.
• Flexible working outside of working hours if requested by Management.

How to Apply: Please email your CV and a brief cover letter, Copy of Valid Driving License, and Valid passport if any to 𝐚𝐝𝐦𝐢𝐧@𝐛𝐢𝐨𝐰𝐢𝐳𝐞.𝐨𝐫𝐠 with the subject line "Application: 𝐑𝐞𝐬𝐞𝐫𝐯𝐚𝐭𝐢𝐨𝐧 𝐀𝐠𝐞𝐧𝐭 𝐚𝐧𝐝 𝐃𝐫𝐢𝐯𝐞𝐫 𝐫𝐨𝐥𝐞 𝐚𝐬 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐞𝐝. - [Your Name]".