Knowledge Management Officer - World Vision Timor Leste

Job Advertisement for Knowledge Management Officer based in Dili

 

Position Title	Knowledge Management Officer
Department	Evidence and Learning
Position Report to	Evidence and Learning Manager
Contract duration	3 years with possible extension depend on the grants.
Contract Type	Local
Office Location	Dili Office

 

World Vision is a global relief, development and advocacy organisation dedicated to working with children, families and communities to overcome poverty and injustice. Inspired by our Christian values, we work with the world’s most vulnerable people, regardless of religion, race, ethnicity or gender. World Vision Timor-Leste began its first project in Aileu municipality in 1995, and opened its national office in Dili in 1999. Today, we have three Area Programs implementing projects in four municipalities: Aileu, Baucau, Bobonaro and Covalima.

Our mission is ‘Healthy children for strong communities’. We recognise that children’s health is holistic in nature and includes their physical, mental, intellectual and social wellbeing. We aim to empower Timorese children to transform their lives, in partnership with their families and communities.

PURPOSE OF POSITION:
The purpose of the position is to create and develop effective learning and knowledge management systems in WVTL. This concentrates on how individual staff learn from their work, looking at what is successful and what is not; how this is analysed and turned into organisational rather than individual knowledge; and how this is shared across the organisation. Key aspects of this include: developing a more systemic and systematic approach to identify and capture learnings; developing effective ways of sharing learning and turning it into new practice; managing WVTL’s programme information systems, specifically the Horizon, and ensuring other staff know how to use this effectively.

MAJOR RESPONSIBILITIES
A. Learning Practice

• Research into how APs are currently utilising learning approaches to capture their learning.
• Research alternative or additional approaches to capturing learning that are used in other WV offices.
• Develop standardised tools and approaches for learning at the AP level. Build capacity of staff to utilise these tools and approaches.
• Develop standardised tools and approaches that enable AP staff to facilitate learning among community partners.
• Encourage excellent documentation and learning habits by pilot staff through visits, email correspondence and focused attention.
• To coordinate the development of community development program providing guidelines and orientation to all APs as needed.
• Establish a centralized Information Management Systems that capture field level data and produce remotely accessible and easy to understand information on program development and quality assurance (PDQA) processes.
• Together with the PQ and Evidence/DME unit, contribute to development of an agreed LEAP/MEAL business process, and follow this business processes within agreed.

B. Knowledge Consolidation and Dissemination

• Collect, map, develop and maintain an accessible library of all information that provides landscaping information relevant for Child Wellbeing Outcomes in TL.
• Collect, collate, and analyse data from APs as they go through various stages of design and implementation.
• Conduct comparative analysis across APs – to understand how APs in similar stages utilise different approaches, and to therefore determine contextually relevant good practices.
• Facilitate cross-fertilisation of learning across APs through meetings, virtual exchanges, and personal communication.
• Systematise regular practices of AP sharing and learning networks, ensuring that learning events are thoroughly documented and draw out useful lessons.

Prepare and distribute regular learning reports at the national and regional levels, illustrating key aspects of learning that have been identified.

• Support in Data Management System development and roll out and ensure monitoring systems are fully functioning well in all APs and projects.
• Development of digital data collection tools and monitoring.
• Communicate and share data and information with PQM, OM, Advocacy Manager and GA/communications team so that data can be used to show best practice to others.
• Ensure National program information requested by SMT and other departments and WV regional/donor entities is provided in a timely manner
• Lead in coordination of Annual Business Plan semi-annual review and reporting.

C. Knowledge Consolidation and Dissemination on Horizon

• Contribute to briefing notes, projects proposals, evaluations, reports and public communication.
• Manage the roll-out of the Horizon as WV’s standard information management system. At times this may include leading training, at times arranging the schedule of when training will be done.
• Develop and expand the way that Horizon is utilised, such that it becomes an effective and useful source of information and knowledge available to all in WVTL.
• Act as a “Help Desk” for Horizon, being able to advise and guide other staff when they are having difficulties in using Horizon.
• As more useful information and learning becomes available, ensure it is posted onto PMIS. Ensure that Horizon becomes WVTL’s standard information management system, and that it becomes the primary tool for storing information on learning.
• Ensure that Horizon is functioning well and timely update required data and information into the Horizon.
• Develop additional learning and knowledge management systems that will enable staff to effectively share and consolidate learning, such as the use of discussion forums and blogs.

D. Other Responsibilities

• Host post-emergency learning events to enable WVTL to consider how it can improve its emergency response initiatives.
• Host post-campaign learning events to enable WVTL to consider how it can conduct campaigns or other advocacy initiatives more effectively in the future.
• Other responsibilities as assigned by supervisor

Minimum Qualification, Skills and Experience required:

• Bachelor’s Degree or equivalent in social science, development studies, Management studies
• At least 4 years working in community-led development work
• Previous experience working on knowledge management systems.
• At least 2 years in research with action learning components
• Strong research skills and relevant research experience of at least two years. Experience in leading action learning preferred
• Knowledge of creative approaches to learning
• Strong interpersonal skills, with ability and commitment to listen to others.
• Strong understanding of community-led development work
• Proficiency in English (especially reading and writing) is essential.
• Understanding of the Humanitarian/NGO industry.
• Be willing to work in a team environment and travel (about 30%) and stay overnight at project sites.

All employment types are conditioned upon the successful completion of all applicable background checks, including criminal records where possible"

HOW TO APPLY

Candidates fulfilling the criteria mentioned above may send in their complete ‘Curriculum Vitae (CV) with Cover Letter’ by 10 August 2021 before 17:00 hours to the address mentioned below:

World Vision Timor-Leste
People & Culture Department
Email: Natalisto_PintoPereira@wvi.org

Due to Sanitary Fence still ongoing, we are expecting to receive your application through email only.

World Vision Timor-Leste is committed to diversity and inclusion within its workforce, and encourage candidates of diverse background, women and differently abled, to apply. Only short-listed candidates will be called for the subsequent selection procedure.