Information and Technology (IT) Officer - Mercy Corps Timor-Leste

 

VACANCY ANNOUNCEMENT  

INFORMATION AND TECHNOLOGY (IT) OFFICER  

 

 

Location Dili, Timor-Leste 

Position Status: Fixed Term 

Grade Level: 5 

Salary: US$590.00 plus benefits 

 

Our growing NGO is seeking to hire an INFORMATION AND TECHNOLOGY (IT) OFFICER who is responsible to manage the entire IT task related to the country-wide office daily use of internet and troubleshooting, fixing the laptops, tablets, printers, etc. error, providing best and good quality laptops, tablets, etc. information during procurement process, liaise with Internet Service Provider and manage the related IT assets. The IT Officer, in coordination with Logistic Officer, is responsible to manage and secure the assets, manage, and register the asset movement as well as managing and assure the asset disposal process is based on the Mercy Corps rules and regulation and in comply with donor policy. 

Based in Dili, a bachelor’s degree in information and Technology or a related field is required. To succeed in this role, you will need excellent communication and problem solving, as well as the ability to prioritizing the task and time-management skill to manage day to day important work done.  

IT Officer Responsibilities: 

The specific duties and responsibilities of the IT Officer include, but are not limited to, the following: 

 

Network and Internet Management 

 

• Oversee and maintain the existing IT infrastructure, including LAN & Wireless-LAN with Cisco Meraki network appliances, file Server & shared drive services, Kaspersky Administration Server, workstations, UPS backup systems etc. 
• Ensure the security of all systems through firewall, anti-malware, and encryption security for Wireless-LAN. 
• Monitor Cisco Meraki dashboard and coordinate a mitigation process for security incidents that is safe, traceable and accountable. Coordinate with the Regional IT System Administrator to address serious security incidents or issues that require high-level decisions. 
• Undertake the responsibility for smooth functioning of internet services in all offices.  Interact with ISP for day-to-day internet issues related to services, connectivity, slow bandwidth, relocation, subscriptions etc.  

 

System Administration 

• Implement solutions to synchronize Program / Business data to Google Team Drive. 
• Mercy Corps Account management – creating & suspending Mercy Corps login accounts for employees. 
• Gmail account Administration- creating & suspending Mercy Corps email accounts & creating Email groups. 
• Implement and maintain solutions to minimize the risk of server systems and endpoints from being infected and/or exposed to viruses or other harmful applications.

Help Desk Support 

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking. Respond to queries either in person, over the phone or by email. 
• Troubleshoot and solve problems of software, hardware and networking issues for PCs, laptops and printers. 
• Oversee repair of computers and IT equipment at local level, when possible-facilitate and advise on best, safest and most economic solutions in consultation with the Operations Manager. 
• Ensure licensed software is used only and the systems are free from pirated software. 
• Ensure anti-virus programs are installed and configured according to standard and updated regularly. 

Other duties 

• Assist in the identifying specification, relocation and assembly of any equipment including computers, printers, and accessories 
• Ensure to have all the information of Purchase Request process, Vehicles schedule agenda, Workshops agendas, meeting room booking schedule and work plan agenda are in the TOLA system and Operations TV screen. 

Organizational Learning   

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 

Accountability to Beneficiaries  

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries & to international standards guiding international relief & development work, while actively engaging beneficiary communities as equal partners in the design, monitoring & evaluation of our field projects.

IT Officer Requirements: 

• A minimum of five years’ experience in the information and communication technology/system (ICT). 
• University degree in related field (IT, Business administration or similar); 
• Skills in troubleshooting hardware, software, LAN & Wireless-LAN problems are essential. 
• Proven ability to solve problems independently without direct supervision 
• Exclusive knowledge of internet, proxy, firewall and windows-based servers and applications, Microsoft Office Apps, Gmail, Google Apps, could base storage etc.  
• Knowledge of web designing will be a plus. Excellent writing, communication and interpersonal skills required. 
• Excellent verbal communication and interpersonal skills. 
• Ability to work independently, with commitment to follow procedures, meet deadlines, deliver quality products, handle numerous tasks simultaneously and work effectively in a team environment. 
• Willingness to travel to rural areas. 
• Good English (reading, writing, and speaking). 

 

Who is Mercy Corps? 

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. 

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives.  

Diversity is powerful. To achieve transformational change, we seek out team members with different origins, beliefs, backgrounds and ways of thinking. Diversity helps us unlock complexity. WOMEN ARE ENCOURAGED TO APPLY. 

To view the full Position Description for this vacancy, click Here: FULL PD

Interested applicants should send their CV and cover letter to: timorleste-hr@mercycorps.org  or by hand to HR Department in Palm Business & Trade Centre Surik Mas, Fatumeta, Bairro Pite, Dom Aleixo, Dili Timor Leste. Please indicate Position name in a subject line and only shortlisted candidates will be contacted. 

Mercy Corps is committed to the community members we work with and the beneficiaries we serve. As part of this commitment, Mercy Corps has zero tolerance for violations of our Code of Conduct (Sexual Abuse of Beneficiaries and Community Members (PSEA), Anti-Trafficking Policy, Child Safeguarding Policy, Mercy Corps Ethics Complaint and Whistleblower Policy, Sexual Misconduct in the Workplace Policy, Discrimination, Harassment and Bullying Policy, and Anti-Fraud and Corruption).  Applicants are required to sign the HIRING COMPLIANCE FORM  and submit it together with a CV and application letter to Mercy Corps. 

CLOSING DATE: August,22 2022