Labour Mobility – IT Support Coordinator
- Based in Dili, Timor-Leste
IT Support Coordinator – Timor-Leste
This is a fixed term opportunity required to end of June 2027.
Responsibilities
- Work under the guidance of the IT Infrastructure Lead to implement and coordinate technical infrastructure tasks across Timor‑Leste.
- Conduct technical infrastructure audits and evaluations across office locations, including servers, networks and internet systems.
- Manage and resolve Tier 1 and Tier 2 technical issues for PLMSP and LSU staff, using support systems such as Atlassian Service Desk and MS Teams hotline.
- Coordinate technical activities and troubleshooting between internal teams, external agencies and third‑party vendors, escalating issues when required.
- Assist with the procurement of IT equipment in‑country, including preparing documentation and liaising with vendors to ensure timely delivery.
- Maintain system compliance and security by identifying risks, supporting major incident responses and documenting resolutions in the knowledge base or SOPs.
- Provide training to staff on IT equipment, applications and processes to build user capability and support smooth operations.
- Build strong working relationships with internal and external stakeholders, ensuring professional, respectful and effective communication at all times.
We are seeking an individual who:
- Tertiary qualifications in a relevant discipline and at least 5 years’ experience in a technical support role, with demonstrated ability to work under pressure and manage competing priorities.
- Experience supporting ICT infrastructure rollouts and implementations, with a willingness to learn and problem‑solve on the job.
- Hands‑on experience administering on‑premises and Azure Active Directory environments, including users, group policies, MS Intune and SOE devices/software.
- Strong technical troubleshooting skills across common business systems and user environments.
- Working knowledge of Atlassian Service Desk or a similar IT support ticketing platform.
- Ability to clearly document issues, steps to reproduce problems and develop user‑friendly SOPs or support guides.
- Excellent communication and teamwork skills, with the ability to support and engage non‑technical and diverse stakeholders.
- Flexibility and adaptability to undertake additional duties as required in a dynamic and evolving program environment.
We strongly encourage people with disability to apply. Disclosing about your disability will not negatively affect your application. Please tell us as much as you feel comfortable for us to work with you about the appropriate adjustments that you might need. If you would like further information or assistance with this, please contact recruitment@plmsp.com.au
How to Apply
To apply visit https://palladium.csod.com/ux/
Please submit your application online, including your CV and brief cover letter, outlining your suitability in line with the requirements of the position.
Please note the recruitment process can take between 6 – 8 weeks from close of advertisement for the full process to be completed.
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About Palladium
Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, and, most importantly, people's lives.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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