INFORMATION AND TECHNOLOGY (IT) COORDINATOR - MERCY CORPS

 

VACANCY ANNOUNCEMENT  

INFORMATION AND TECHNOLOGY (IT) COORDINATOR  

 

 

Our growing NGO is seeking to hire INFORMATION AND TECHNOLOGY (IT) COORDINATOR who is responsible to manage the entire IT task related to the country-wide office daily use of internet and troubleshooting, fixing the laptops, tablets, printers, etc error, providing best and good quality laptops, tablets, etc information during the procurement process, liaise with Internet Service Provider and manage the related IT assets. The IT Officer, in coordination with Logistic Officer, is responsible to manage and secure the assets, manage and register the asset movement as well as managing and assure the asset disposal process is based on the Mercy Corps rules and regulations and in comply with donor policy. 

Based in Dili, a bachelor’s degree in information and Technology or a related field is required. To succeed in this role, you will need excellent communication and problem-solving, as well as the ability to prioritize the task and time-management skills to manage day-to-day important work done.  

 

Essential Job Responsibilities 

The specific duties and responsibilities of the IT Officer include, but are not limited to, the following: 

Network and Internet Management 

• Oversee and maintain the existing IT infrastructure, including LAN & Wireless-LAN with Cisco Meraki network appliances, file Server & shared drive services, Kaspersky Administration Server, workstations, UPS backup systems etc. 
  
• Ensure the security of all systems through firewall, anti-malware, and encryption security for Wireless-LAN. 
• Monitor Cisco Meraki dashboard and coordinate a mitigation process for security incidents that is safe, traceable, and accountable. Coordinate with the Regional IT System Administrator to address serious security incidents or issues that require high-level decisions. 
  
• Manage bandwidth and network traffic using Cisco Meraki traffic shaping rules & group policies. Manipulate and prioritize network traffic to reduce the impact of heavy use cases from affecting other users. 
  
• Undertake the responsibility for smooth functioning of internet services in all offices.  Interact with ISP for day-to-day internet issues related to services, connectivity, slow bandwidth, relocation, subscriptions etc.  
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System Administration 

• Implement solutions to synchronize Program / Business data to Google Team Drive. 
  
• Mercy Corps Account management – creating & suspending Mercy Corps login accounts for employees. 
• Gmail account Administration- creating & suspending Mercy Corps email accounts & creating Email groups. 
  
• Implement and maintain solutions to minimize the risk of server systems and endpoints from being infected and/or exposed to viruses or other harmful applications. 
  
• Implement and oversee Data backup solutions (disaster recovery). Maintain weekly basis backups of Server data and user data. Ensure backup and archives are made and stored in offsite locations as scheduled. 
  
• Prepare strategies as it pertains to IT infrastructure, hardware, and data assets as part of the organization’s comprehensive contingency and business continuity plans. 

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• Help Desk Support 

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking. Respond to queries either in person, over the phone or by email. 
• Troubleshoot and solve problems of software, hardware and networking issues for PCs, laptops and printers. 
  
• Oversee repair of computers and IT equipment at the local level, when possible-facilitate and advise on best, safest and most economic solutions in consultation with the Operations Manager. 
  
• Ensure licensed software is used only and the systems are free from pirated software’s.
  
• Ensure anti-virus programs are installed and configured according to standard and updated regularly. 
  
• Install computer and networking peripherals for users. 
  
• Write training manuals and train end-users on MS-Office applications, safe computing & best practices, using Google Apps, accessing Mercy Corps online resources etc.  
  
• Oversee selection of IT equipment and accessories required for the smooth functioning of IT system. Advise Procurement and Logistics Department on the purchasing of IT equipment. 
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IT Officer Requirements: 

• A minimum of five years’ experience in the information and communication technology/system (ICT). 
• University degree in related field (IT, Business administration or similar); 
• Skills in troubleshooting hardware, software, LAN & Wireless-LAN problems are essential. 
• Proven ability to solve problems independently without direct supervision 
• Exclusive knowledge of the internet, proxy, firewall and windows-based servers and applications, Microsoft Office Apps, Gmail, Google Apps, Could base storage etc.  
• Knowledge of web designing will be a plus. Excellent writing, communication, and interpersonal skills required. 
• Excellent verbal communication and interpersonal skills. 
• Willingness to travel to rural areas. 
• Good English (reading, writing, and speaking). 

 

Who is Mercy Corps? 

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. 

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives.  

Diversity is powerful. To achieve transformational change, we seek out team members with different origins, beliefs, backgrounds and ways of thinking. Diversity helps us unlock complexity. WOMEN ARE ENCOURAGED TO APPLY. 

To view the full Position Description for this vacancy, click here: FULL PD        

Interested applicants should send their CV and cover letter to: timorleste-hr@mercycorps.org  or by hand to HR Department in Palm Business & Trade Centre Surik Mas, Fatumeta, Bairro Pite, Dom Aleixo, Dili Timor Leste. Only shortlisted candidates will be contacted. 

Mercy Corps is committed to the community members we work with and the beneficiaries we serve. As part of this commitment, Mercy Corps has zero tolerance for violations of our Code of Conduct (Sexual Abuse of Beneficiaries and Community Members (PSEA), Anti-Trafficking Policy, Child Safeguarding Policy, Mercy Corps Ethics Complaint and Whistleblower Policy, Sexual Misconduct in the Workplace Policy, Discrimination, Harassment and Bullying Policy, and Anti-Fraud and Corruption).  Applicants are required to sign the HIRING COMPLIANCE FORM  and submit it together with a CV and application letter to Mercy Corps. 

 

CLOSING DATE: JANUARY 25, 2022