Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Associates was ranked as one of the top 20 global research firms in 2012 and also named one of the top 40 international development innovators. The company has multiple offices in the U.S. and program offices in nearly 40 countries.
Abt has long been
at the vanguard of health systems strengthening and innovation. Since
1989, Abt has worked with USAID and private and public sector
stakeholders to modernize approaches for sustainable
health financing. Abt’s technical expertise in strengthening health
systems includes health resource tracking, human resources for health,
health policy and strategy development, developing clinical guidelines,
and working with private health providers. Additional
information can be found at: https://www.abtassociates.
Opportunity
The USAID Health System Sustainability activity in Timor-Leste is part of a 5-year, $209 million global task order that works to strengthen health systems as a means to achieve universal health coverage and improve population health and well-being. Interventions will focus on reducing financial barriers, holding health services accountable for meeting all clients’ needs and making sure that the care patients receive meets minimum standards. LHSS’s Timor-Leste activity will support the Government of Timor-Leste to effectively and sustainably govern, finance, and deliver quality and affordable essential health services while being responsive and accountable to users and an engaged civil society. The activity tentatively has three main objectives:
- Strengthen health sector governance
- Improve healthy behaviors
- Improve health advocacy and civic engagement for health system strengthening
Key Responsibilities
Key Roles and Responsibilities Include:
- Perform desktop and laptop computer support, including performing routine preventive maintenance, installing software patches and upgrades, and troubleshooting hardware or software problems in-person, by phone or using remote access tools.
- Track and process all project staff IT Support incidents, requests and tasks using the ServiceNow ticketing tool.
- Manages the project’s computer network, coordinating with Abt IT regional staff and/or vendors, as well as IT staff in the US
- Ensure a stable, consistent office internet connection throughout the site office, report any issues and work with ISP to resolve them.
- Ensure file server backups are completed successfully.
- Maintain ‘Workstation Inventory List’, tracking the physical inventory of all equipment (PC’s, laptops, printers, etc.), and update the Asset Records on Monthly basis on ServiceNow
- Provide technical support for the resolution of major outages, network, or system failures such as but not limited to server crashes, firewall failures, virus attacks, etc.).
- Image, reimage, configure, and join Abt laptops to the domain.
- Create (and update as required) a Disaster Recovery Plan for the office.
- Assist in management of Group Policies and file permissions for project users and groups.
- Ensure each Abt system has valid certificates and up-to-date security tools, and that all staff members adhere to Cyber Security rules and processes.
- Attend and participate in monthly IT conference call with International IT Management (All IT Managers’ Monthly Meeting), 1x1 meetings and any other meetings.
- Identify and communicate process improvements which will allow site staff to increase their efficiency and productivity.
- Monitor relevant logs and perform necessary operations to ensure the proper state of IT systems.
- Provide basic training to users on MS Office products.
- Other responsibilities as assigned by the Supervisor.
- Bachelor’s Degree in computer science, computer programming, or another IT-related field.
- At least 4 years of relevant professional experience in IT network administration in a Windows environment, including internet access support.
- Ability to manage and provide technical oversight to junior programmers and consultants.
- The ability to work well in collaboration with VIPs, executives, stakeholders, and technical advisors.
- Experience in using IT Support Ticketing Tools, ex: ServicNow
High School Diploma + Two years of relevant experience, or Associates Degree
Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates are strongly encouraged to apply.
Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.
.png)
.png)
.png)
0 Comments